Returns & Exchanges

We want you to love every sip of HOP WTR, but if you are not completely satisfied with your order, we offer a 30-day satisfaction guarantee on all first-time purchases. Due to the perishable nature of our products, we typically do not require physical returns for beverages, but we will gladly issue a refund or replacement.

Return Process

• 1.
  Contact Support

  Send an email to our support team within 30 days of receiving your order, including your order number and the reason for your request.

• 2.
  Provide Feedback

  To help us improve our brews, please include a brief description or photo of any issues encountered with the product or packaging.

• 3.
  Review Process

  Our team will review your request within 2-3 business days to determine eligibility for a refund or a fresh replacement shipment.

• 4.
  Resolution

  Once approved, a refund will be processed back to your original payment method or a new tracking number will be provided for your replacement.